When a pair of Denver brothers started their plumbing company in 1980, they never could have imagined how much it would grow. After his brother’s departure and years of successful business, founder Marvin Kansteiner sold Brothers Plumbing, Heating and Electric to his three children in 2015. Nearly a decade later, his children still recognize the importance of a family-feel and community-first approach.
Brothers is one of Denver’s highest-rated plumbing, heating, and electric companies. It stands out not just for its stellar customer reviews but also as an exceptional place to work.
Brothers is a “needle in the haystack” in terms of services and offerings, but team members have also found a true gem. Talent Acquisition Specialist Jamie explains that team members “are not just a number on the payroll but instead a valued asset to the company as a whole. There are personal relationships within the entire Brothers community.”
With a commitment to creating a family feel, a sincere desire to give back to the Denver community, and a resolve to balance business needs with team care, Brothers shows why its team is one of the best in the industry.
Creating a Family Feel
When one HVAC technician described Brothers as a “place of opportunities,” the positive regard for this family-owned business came out in full force. Team members feel valued, involved, and treated like part of a family. Many companies give team member perks, but few also provide exceptional management and team support alongside the bonuses. A Brothers team member since 1994, Scott C. has no trouble explaining why he loves his employer: “Brothers offers competitive pay, obtainable hours, spiffs, special 10-year trips, a tool account program, continuing education, as well as approachable management. I knew I had found home here long ago.”
The family environment that Brothers cultivates among its team members helps the technicians and client care representatives speak confidently with clients. When you know every job is up to code, every interaction has been honest, and every team member is working toward a common goal, it’s easy to stand by your work.
We Care
Working for a company that treats its team members well is just one part of the picture. The best places to work also demonstrate that they care about the community and want to give back. Brothers technicians cite the Brothers Gives Back program as one of the top reasons they stay at the company year after year. Every month, Brothers donates $1,000 to a community group nominated by clients. How often can you find a company that continues its positive relationship with clients long after the work is complete? At Brothers, the team members know that every client they meet can turn into a lifelong community partner.
Going above and beyond in every client interaction is also essential for the Denver community. When technicians meet with families, they feel proud to be 100% honest and direct; there’s no upselling or talking around technicalities. One A/C technician recalls a time the team donated a new system to a family in need; he still has that work order framed on his wall to remind him what generosity and care can accomplish. Being able to serve the community as a matter of principle rather than profit is part of what keeps Brothers running after more than 40 years.
Balancing Business with Care
Brothers team members love to answer the phone with, “How can I make you smile?” More than just a fun greeting, this attitude is apparent in everything the company does with clients and team members. When a business need arises, the management team looks for solutions that are supportive and innovative. Having fully stocked “warehouses on wheels” helped cut down on driving time and expenses while also increasing the time a technician gets to spend with the client face-to-face. A win-win-win philosophy like this is part of the reason team members stay with Brothers Plumbing, Heating and Electric for so long. This kind of policy that balances business with care is one of the ways the Brothers team lives its values of Family, Care, and Excellence.
Brothers is adding to its family of team members in 2024, aiming for quality over quantity to continue providing exceptional service in Denver communities. Reach out to the employment team today if you’d like to work at a big company with a small-company feel.
The news and editorial staffs of The Denver Post had no role in this post’s preparation.
